For the Swift Group, it was key that we fully understood their staff’s needs when it came to ensuring the workers were adequately catered for.
As a result of getting this right where other catering companies had struggled, we’ve been privileged to work with the UK’s largest leisure vehicle manufacturer based in Cottingham, East Yorkshire, for 16 years.
Swift brought Harman’s in originally to rejuvenate their on-site catering facilities. Employees simply weren’t using the facility and its viability was a concern. Swift offered us the opportunity to take it over on an independently-run basis and we began, as always, by taking some time to ask their people what kinds of food they wanted, and gain their feedback on our sample menus. The result was a simple and affordable menu of staples like full English breakfasts and home-made pies, and the formula has worked well ever since.
Thanks to this success, the company is now involving us in an exciting new project to develop the current catering provision into an attractive new café and ‘time out’ space, reflective of the changing needs of their employee base since we’ve been working together.
Swift Group MD James Turner explained how Harman’s had taken on all aspects of the catering provision, allowing Swift’s management team to focus on their business priorities.
“Harman’s have made a success of the catering service which has allowed us to focus on our priority job of running our business.
“We know they will deliver a service that is appropriate for our employees, and do so with value, efficiency and quality. We can trust them to just get on with it and make it happen.
“I think what has worked so well for us is the way that Harman’s have tailored the menu choices to our people. Making the effort to understand what our staff want is a key factor,” said James.
Exciting new horizons
It’s this good client-supplier relationship that has led James and his team to involve us in the exciting evolution of their staff facilities – into a comfortable, modern café and relaxation area.
You can read more about our collaboration with Swift in our blog.